Refund policy

What conditions must be met for a return to be accepted?

At MissingGem, your satisfaction is our priority. If you're not completely happy with your purchase, simply let us know within 30 days of receiving your order, and we'll ensure a hassle-free refund process.

To qualify for a return:

  • The item(s) must be returned in their original condition and unused.

  • Return shipping costs are the responsibility of the customer.

  • We are unable to cancel or refund orders that are already in transit.

  • Refunds will only be processed after the item is received and inspected by our returns team.

  • Please do not refuse delivery. Instead, accept the package and contact our support to initiate a return through our official process.

To begin a return, please reach out to us via the Contact Us page or email us directly. Our team will respond promptly and guide you through the process.

What should I do if I receive a defective, incorrect, or damaged item?

If your item arrived defective, damaged, or not what you ordered, we’re here to help. Please contact our customer service team immediately through the Contact Us page.

When contacting us, please include:

  • Your order number

  • Proof of purchase

  • Photos or video showing the issue (if applicable)

  • Your delivery address

  • A contact number

In some cases, we may request additional images or videos to better understand the issue and offer you a fast resolution — whether that’s a replacement or a full refund.